What’s New for VoIP in 2017?

Posted by Rob Williams on Tue, Mar 14, 2017 @ 09:08 AM

Voice over internet protocol (VoIP) has transformed the way companies work by enabling fast and reliable internal and external communications through a broadband internet connection. Efficient communication means improved workflows that result in increased productivity and profit.

The workplace dynamic is changing in ways that demand more from VoIP technologies. Employees are spending more time working outside of the office. In its State of the American Workplace report, a performance-management consulting company found that employees spend 60% to 80% of their week working remotely.

Employees are also spending more time collaborating on projects. A Harvard Business Review study found that time spent on collaborating activities has increased by 50% over the last two decades. Today, 80% of employee collaboration is done over phone or email, or through video conferencing.

Recent breakthroughs in VoIP technology are spawning the next generation of VoIP products and solutions for businesses, including unified communications (UC) platforms and UC as a Service (UCaaS). These developments make business collaboration easier in a distributed workforce environment.

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Topics: VoIP

3 Trends in VoIP for 2017

Posted by Rob Williams on Tue, Mar 07, 2017 @ 08:48 AM

New technology trends are creating unprecedented opportunities for organizations to communicate more effectively, securely, and efficiently. This article will explore 3 trends that are extending the capabilities of VoIP for business with unified communications, custom VoIP networks, and cloud-based firewall.

1. VoIP as Part of Unified Communications

Voice communications were comparatively late to the game in leveraging the internet. Email was well established and pervasive before VoIP technologies began to emerge. Now, however, VoIP is considered a mainstream technology, and is ready to participate in a blooming web-enabled evolution: unified communications.

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Topics: VoIP

4 Compelling Reasons to Move to Hosted Voice

Posted by Rob Williams on Tue, Oct 18, 2016 @ 09:30 AM

According to business research firm Infonetics, the global market for VoIP grew 5% in 2015 for a total of $73 billion. The VoIP sector is forecasted to continue its growth for the next 4 years to reach almost $85 billion by the year 2020. In 2015, hosted business VoIP services held the most shares in the VoIP services market, according to a 2016 Zion Research Analysis.

Why Are So Many Businesses Moving to Hosted Voice?

Scalability is a top motive for many businesses, along with flexibility, productivity, and cost-savings. Hosted voice offers gains over traditional phone systems in all of these categories. This article takes a deeper look at 4 of the reasons that hosted voice can greatly benefit your business.

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Topics: VoIP

Top 5 Reasons Small Business Should Implement Hosted VoIP

Posted by Rob Williams on Tue, May 10, 2016 @ 09:00 AM

Communication: It is what makes businesses revolve in today’s fast-paced world. Being in contact with your co-workers, no matter where you are on the globe, has become canon in the modern marketplace.

And companies that have dependable, anywhere-access to all of their communication platforms are at an advantage over those that don’t.

Email and texting, of course, are designed for the new mobile era. But what about in-office voicemail?

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Topics: Network, VoIP