How VoIP Saves Your Business Money

Posted by Maura Mahoney on Tue, Jun 20, 2017 @ 09:00 AM

Some companies may hesitate to switch to voice over internet protocol (VoIP) because they believe the rumor that it is too expensive for most companies to implement. The premise of moving to VoIP seems especially daunting for mid-sized businesses that operate on small budgets. Newer technologies can be more expensive, but VoIP isn’t new – it has been around since the 1990s. Since then, call quality has improved greatly and the emergence of cloud-based VoIP makes the service more accessible and affordable than ever before. 

Due to its wide range of features and lack of reliance on hardware, VoIP has a lower total cost of ownership (TCO) and shows a higher return on investment (ROI) than traditional telephony systems.  

Here are 3 ways VoIP reduces costs and boosts your ROI: 

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Topics: VoIP

5 Tips on How to Choose the Right VoIP Service

Posted by Maura Mahoney on Tue, Jun 06, 2017 @ 09:00 AM

For years, only large corporations could afford full-featured telecommunication systems. However, advancements in VoIP technology have put these systems within reach for small and medium-sized organizations. Tech.co, a news resource for tech startups, reports that small companies that switch to VoIP realize cost reductions of up to 40% on local calls and up to 90% on international calls. 

Now, even small companies can take advantage of features like auto attendants and direct internal dialing. VoIP also opens the door to unified communications, enabling your employees to collaborate virtually on innovative projects.  

However, the VoIP market can be tricky. Not all VoIP providers are created equally. Before you commit to a service, you must make sure it will meet your needs and expectations.  

Here are 5 pointers to help you choose your VoIP provider:  

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Topics: VoIP

How VoIP Systems Work

Posted by Maura Mahoney on Tue, May 23, 2017 @ 09:00 AM

Voice over internet protocol (VoIP) has only been around since the 1990s, but it has swiftly taken over telephony. According to a report by Zion Research, the VoIP market will soar to $140 billion by 2021, with an annual growth rate of 9.1%. 

A closer look at how VoIP works will explain why its popularity as a business-communication solution is growing.  

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Topics: VoIP

3 Key Ways VoIP Can Improve Company Operations

Posted by Maura Mahoney on Tue, May 16, 2017 @ 09:00 AM

Although voice over internet protocol (VoIP) has been around for a while, many small and mid-sized businesses (SMBs) have not yet taken advantage of its benefits. As SMBs continue to rely on legacy telephony systems, their customers may be irritated by poor call quality and the challenges of reaching the right person. 

The impression that VoIP is a costly solution may be what is holding SMBs back. On the contrary, hosted VoIP enables SMBs to gain the functionality of an enterprise-level unified communications solution at an affordable rate.  

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Topics: VoIP

What’s New for VoIP in 2017?

Posted by Rob Williams on Tue, Mar 14, 2017 @ 09:08 AM

Voice over internet protocol (VoIP) has transformed the way companies work by enabling fast and reliable internal and external communications through a broadband internet connection. Efficient communication means improved workflows that result in increased productivity and profit.

The workplace dynamic is changing in ways that demand more from VoIP technologies. Employees are spending more time working outside of the office. In its State of the American Workplace report, a performance-management consulting company found that employees spend 60% to 80% of their week working remotely.

Employees are also spending more time collaborating on projects. A Harvard Business Review study found that time spent on collaborating activities has increased by 50% over the last two decades. Today, 80% of employee collaboration is done over phone or email, or through video conferencing.

Recent breakthroughs in VoIP technology are spawning the next generation of VoIP products and solutions for businesses, including unified communications (UC) platforms and UC as a Service (UCaaS). These developments make business collaboration easier in a distributed workforce environment.

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Topics: VoIP

3 Trends in VoIP for 2017

Posted by Rob Williams on Tue, Mar 07, 2017 @ 08:48 AM

New technology trends are creating unprecedented opportunities for organizations to communicate more effectively, securely, and efficiently. This article will explore 3 trends that are extending the capabilities of VoIP for business with unified communications, custom VoIP networks, and cloud-based firewall.

1. VoIP as Part of Unified Communications

Voice communications were comparatively late to the game in leveraging the internet. Email was well established and pervasive before VoIP technologies began to emerge. Now, however, VoIP is considered a mainstream technology, and is ready to participate in a blooming web-enabled evolution: unified communications.

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Topics: VoIP

4 Compelling Reasons to Move to Hosted Voice

Posted by Rob Williams on Tue, Oct 18, 2016 @ 09:30 AM

According to business research firm Infonetics, the global market for VoIP grew 5% in 2015 for a total of $73 billion. The VoIP sector is forecasted to continue its growth for the next 4 years to reach almost $85 billion by the year 2020. In 2015, hosted business VoIP services held the most shares in the VoIP services market, according to a 2016 Zion Research Analysis.

Why Are So Many Businesses Moving to Hosted Voice?

Scalability is a top motive for many businesses, along with flexibility, productivity, and cost-savings. Hosted voice offers gains over traditional phone systems in all of these categories. This article takes a deeper look at 4 of the reasons that hosted voice can greatly benefit your business.

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Topics: VoIP

Top 5 Reasons Small Business Should Implement Hosted VoIP

Posted by Rob Williams on Tue, May 10, 2016 @ 09:00 AM

Communication: It is what makes businesses revolve in today’s fast-paced world. Being in contact with your co-workers, no matter where you are on the globe, has become canon in the modern marketplace.

And companies that have dependable, anywhere-access to all of their communication platforms are at an advantage over those that don’t.

Email and texting, of course, are designed for the new mobile era. But what about in-office voicemail?

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Topics: Network, VoIP