According to business research firm Infonetics, the global market for VoIP grew 5% in 2015 for a total of $73 billion. The VoIP sector is forecasted to continue its growth for the next 4 years to reach almost $85 billion by the year 2020. In 2015, hosted business VoIP services held the most shares in the VoIP services market, according to a 2016 Zion Research Analysis.
Why Are So Many Businesses Moving to Hosted Voice?
Scalability is a top motive for many businesses, along with flexibility, productivity, and cost-savings. Hosted voice offers gains over traditional phone systems in all of these categories. This article takes a deeper look at 4 of the reasons that hosted voice can greatly benefit your business.
1. Pay for Just the Phone Lines You Need
Hosted voice service is flexible. You only have to pay for the number of lines you need, and you can scale up or down in an instant. This can mean serious savings and flexibility for small businesses, especially start-ups or seasonal businesses that experience shifts in demand.
As an added bonus, there is nothing you need to install, maintain, or upgrade. Your hosted voice provider handles all installation and maintenance functions. You will save on large overhead expenses, such as equipment purchases, on your phone system. Plus, your staff will be freed from maintenance responsibilities, which will boost their productivity and allow them to complete other tasks.
2. Offer State-of-the-Art Customer Service
Hosted voice offers the same features and capabilities that big companies use to handle incoming calls. With this service, you can now offer the same kind of state-of-the art call routing and customer service response as large enterprises.
For instance, the call routing tree feature can send incoming calls to the right person, no matter where he or she is located. If a staff member is on the road, the find me/follow me service will automatically route calls to the recipient’s mobile device for a seamless customer experience.
You can also study and improve your customer service with the analytics provided by your hosted voice solution. The insights you gain from these analytics can help you improve how calls are being handled. Improved customer service results in better retention rates and referrals.
3. Provide Advanced Support for Your Mobile Workforce
Communication is the cornerstone of a strong business, and hosted voice makes communication simple. If you are like many modern SMBs, your staff members are spread out geographically. Many of them may spend a lot of time on the road, making it difficult to communicate and operate efficiently.
A hosted voice solution can help you facilitate communication with your mobile team. You can connect multiple offices to a single system and tie in multiple individual users. With one unified voice system, your team can easily communicate with you, customers, and each other no matter where they are located.
4. Offer Customers an Immersive Experience with Unified Communications
Your customers have high expectations when it comes to communication and customer experience. Hosted voice allows you to step up your communications with media-rich communications features like:
- Video Conferencing
- CRM Integration
- Instant Messaging
Oxford Networks Hosted Voice: Sophisticated for Your Customers - Dead-Simple for You
You can offer a customer communication experience on-par with today's biggest companies. Advancements in features and economies of scale brought about by new technologies like hosted voice have made it possible for small companies to compete with big enterprises in areas such as customer experience, product development, and communication. If you are not sure whether hosted voice is the right communication solution for your business, you may want to speak with an expert.
The experts at Oxford Networks can help you design, implement, and manage a hosted voice solution at a fraction of the cost of a traditional phone system. Nothing to install. Nothing to upgrade. Nothing to maintain.
In addition to hosted voice, Oxford Networks offers a full suite of business connectivity solutions including data center, cloud backup and recovery, and network.
Watch our video demo to see how Oxford Networks’ Hosted Phone System ends expensive and proprietary on-premises systems that can reduce costs for your business.