Leveraging tools like unified communications (UC) is the key to maximizing your employees' effectiveness. When workers can use multiple modes of communication, they collaborate more effectively, affording increased productivity and innovation. Employees can share documents and discuss projects no matter which communications tools they use or where they are located.
While the value of UC may not be in question, some companies struggle over choosing the right mode of delivery. Should you keep your UC resources on-site or move them to the cloud?
MarketsandMarkets predicts that the unified communications as a service (UCaaS) market will grow to over $28 billion by 2021. They attribute the popularity of cloud-based UC to increasing use of mobility and BYOD in the workplace. This prediction seems reasonable, considering No Jitter Research found that 34% of companies surveyed are already using the cloud for communications while 20% plan to within a year.
Yes, hosted UC is gaining in popularity, and you’re definitely interested. But which delivery method is right for your business? The answer to this question depends on the nature of your specific company. Before you decide between hosted and on-site UC, you need to assess your company’s resources, objectives, and pain points.
Here are some of the questions you should ask to determine your UC delivery method: