Voice over internet protocol (VoIP) has transformed the way companies work by enabling fast and reliable internal and external communications through a broadband internet connection. Efficient communication means improved workflows that result in increased productivity and profit.
The workplace dynamic is changing in ways that demand more from VoIP technologies. Employees are spending more time working outside of the office. In its State of the American Workplace report, a performance-management consulting company found that employees spend 60% to 80% of their week working remotely.
Employees are also spending more time collaborating on projects. A Harvard Business Review study found that time spent on collaborating activities has increased by 50% over the last two decades. Today, 80% of employee collaboration is done over phone or email, or through video conferencing.
Recent breakthroughs in VoIP technology are spawning the next generation of VoIP products and solutions for businesses, including unified communications (UC) platforms and UC as a Service (UCaaS). These developments make business collaboration easier in a distributed workforce environment.