The outage will most likely cost Delta tens of millions of dollars. After all, in a similar event, Southwest Airlines experienced a malfunctioning router that ended up costing them $54 million after more than 2,000 of their flights were delayed.
Adding to the overall cost of the incident, the airline waved change fees, which typically run in the hundreds of dollars. The airline also tried to appease passengers with refunds and $200 travel vouchers. This didn’t stop angry customers from posting complaints and pictures of long lines on social media, delivering a blow to the airline’s reputation.Read More